Boutique Aqua Québec inc. is committed to providing its customers with high quality products. However, if the purchase of an item via our online store boutiqueaqua.com does not suit you, is damaged or defective, you can return it for exchange within 15 days of the purchase date.
RETURN POLICY: To qualify for a return, your article must be unused and in the same condition that you received it. It must also be in the original packaging.
Boutique Aqua Québec inc. will not make any cash refunds on merchandise or for shipping fees.
RETURNS / EXCHANGES: Postage or delivery fees via a delivery company for returns or exchanges are your responsibility unless it is an error on the part of Boutique Aqua Québec inc., or the delivered product was damaged or defective.
In case of an error on the part of Boutique Aqua Québec inc. related to the size or style ordered online via boutiqueaqua.com, please contact us at 1 418-614-0888 to let us know about the situation and we will give you an authorization number for the return or an exchange, otherwise the return will not be accepted. Once your returned article is received and inspected, you will receive an email informing you that we have received it. We will also inform you of the approval or rejection of your return. If your return is accepted, we will be able to exchange the item and return it within the shortest possible time.
Boutique Aqua Québec inc. or boutiqueaqua.com cannot be held responsible if the size, style or color of a product bought online does not suit you. Sometimes the color of an item purchased online may differ from the product in reality, because the calibration and brightness may vary from one screen to another.
To join our customer service call 1 418-614-0888 or by email at: email@example.com